IT Service Mangement by ICCM is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. IT Service Mangement by ICCM received a rating of 3.5 from ITQlick team...
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IT Service Mangement by ICCM is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than IT Service Mangement by ICCM (62/100). Freshdesk offers users more features (10) than IT Service Mangement by ICCM (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ICCM: The Information Centre of Computer Management (ICCM) is a free resource with a lot of useful information on various computer related subjects including how to keep your computer in top condition, organising and managing your email, protecting your computer against viruses, Trojan horses, worms and other types of malware, installing updates and more...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Service Mangement by ICCM and Freshdesk.
IT Service Mangement by ICCM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IT Service Mangement by ICCM is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: IT Service Mangement by ICCM is more expensive than Freshdesk.
We've compared IT Service Mangement by ICCM Vs. Freshdesk based on some of the most important and required Help Desk features.
IT Service Mangement by ICCM: We are still working to collect the list of features for IT Service Mangement by ICCM.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
IT Service Mangement by ICCM's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
IT Service Mangement by ICCM is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. IT Service Mangement by ICCM received a rating of 3.5 from ITQlick team...
Compare PricingITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> IT Service Mangement by ICCM review |
Company: | ICCM |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | IT Service Mangement by ICCM review, IT Service Mangement by ICCM pricing, IT Service Mangement by ICCM alternatives |
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.