Compare itPBX and 8x8 Contact Center - Jun 2022
Compare Pricing
Shlomi Lavi / Jun 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - itPBX or 8x8 Contact Center?
itPBX is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than itPBX (83/100). 8x8 Contact Center offers users more features (14) than itPBX (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
itPBX Vs. 8x8, INC
itPBX: itPBX offers high quality business VoIP services to small and medium-sized businesses. itPBX’s Business Cloud is a cloud-based phone system that provides maximum up time and cost reduction with enterprise-level business phone technology. With our VOIP enterprise level business phone technology, we provide superior service while reducing your cost b...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? itPBX or 8x8 Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for itPBX and 8x8 Contact Center.
itPBX price starts at $19.95 per user/month , On a scale between 1 to 10 itPBX is rated 2, which is much lower than the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: itPBX cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared itPBX Vs. 8x8 Contact Center based on some of the most important and required VoIP features.
itPBX: Auto Dialer, Call Center, Contact Management, VoIP, IVR.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
The software is a useful solution for the needs of all business sizes, including new startups. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
8x8 Contact Center
starts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingCompare specifications
itPBX Specifications
| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | VoIP -> itPBX review |
| Company: | itPBX |
| Pricing: | starts at $19.95 per user/month |
| Typical customers: | SMBs |
| Platforms: | Cloud |
| Links: | itPBX review, itPBX pricing, itPBX alternatives |
8x8 Contact Center Specifications
| ITQlick Score: | 93/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center review |
| Company: | 8x8, INC |
| Pricing: | starts at $15 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Compare features
itPBX: 5 Features
8x8 Contact Center: 14 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.