Compare Kaseya VSA and TrueSight Pulse - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Kaseya VSA or TrueSight Pulse?

TrueSight Pulse is more expensive to implement (TCO) than Kaseya VSA, and Kaseya VSA is rated higher (85/100) than TrueSight Pulse (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kaseya Vs. BMC Software

Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.

BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...

Who is more expensive? Kaseya VSA or TrueSight Pulse?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and TrueSight Pulse.

Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. TrueSight Pulse price starts at $12 per user/month , When comparing TrueSight Pulse to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: TrueSight Pulse is more expensive than Kaseya VSA.

Which software includes more/better features?

We've compared Kaseya VSA Vs. TrueSight Pulse based on some of the most important and required Help Desk features.

Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.

TrueSight Pulse: We are still working to collect the list of features for TrueSight Pulse.

Target customer size

Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. The general users of TrueSight Pulse are entrepreneurs with small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with IT management, web development and web monitoring.