LiveAgent - Top Competitors (Nov 2022)

ladesk Review
ITQlick Score: 70/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: CRM -> LiveAgent review -> LiveAgent competitors
Ranking:Ranked 322 out of 605 CRM systems
Company: QualityUnit
Pricing: starts at $15 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: LiveAgent review, LiveAgent pricing guide
Shlomi LaviShlomi Lavi / updated: Nov 08, 2022

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LiveAgent vs. Alternatives in 2024

The two primary competitors of LiveAgent software include Freshdesk and Zendesk.

Freshdesk is an online customer support software solution designed for businesses of various sizes, with automation, and gamification while LiveAgent is an online live chat solution built to serve the needs of e-commerce businesses.

Both software solutions are cloud-based and can also be deployed through the Web and SaaS. LiveAgent offers a 14days trial while Freshdesk provides a free plan for the first three agents. Freshdesk is a product of Freshworks whereas LiveAgent is designed by Quality Unit.

Zendesk software is cloud-based customer service solution created to cater to businesses of all sizes while LiveAgent is an online live chat software solution built to serve the needs of e-commerce businesses.

Zendesk is a product of Zendesk, but LiveAgent is created by Quality Unit. Zendesk pricing starts at $5 while the pricing of LiveAgent starts at $9. Both software solutions are deployable through the cloud, SaaS and on the Web.

LiveAgent alternatives - for small & large Business

Here are the top 4 alternatives to LiveAgent that are worth checking out: Pipedrive for SMBs, Salesforce for large size business, Zoho CRM for growing companies, and JobNimbus for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
LiveAgen...
ITQlick rating
4.5/5
Score
70/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
22
Best for SMBs
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Best for Enterprise
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Growing
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Free version
JobNimbu...
ITQlick rating
4.6/5
Score
94/100
Pricing
2/10
License pricing
$99 per month
Functionality
35

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.