Compare LANtelligence and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - LANtelligence or 8x8 Contact Center?

LANtelligence is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than LANtelligence (55/100). 8x8 Contact Center offers users more features (14) than LANtelligence (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LANtelligence Vs. 8x8, INC

LANtelligence: Since 1998, LANtelligence has thrived as a professional services organization with a focus on unified communications (UC) and network solutions. We use the in-depth experience and expertise of our team to provide innovative solutions that offer a new direction for corporate communications and overcome even the most complex challenges.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? LANtelligence or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANtelligence and 8x8 Contact Center.

LANtelligence accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LANtelligence is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: LANtelligence is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared LANtelligence Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

LANtelligence: We are still working to collect the list of features for LANtelligence.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

LANtelligence's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.