Compare zendesk and LANtelligence - Mar 2022
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Bottom Line: Which is Better - zendesk or LANtelligence?
LANtelligence is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than LANtelligence (55/100). zendesk offers users more features (11) than LANtelligence (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. LANtelligence
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
LANtelligence: Since 1998, LANtelligence has thrived as a professional services organization with a focus on unified communications (UC) and network solutions. We use the in-depth experience and expertise of our team to provide innovative solutions that offer a new direction for corporate communications and overcome even the most complex challenges.
Who is more expensive? zendesk talk or LANtelligence?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and LANtelligence.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. LANtelligence accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: LANtelligence is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. LANtelligence based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
LANtelligence: We are still working to collect the list of features for LANtelligence.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and LANtelligence's target customer size include: SMBs.
LANtelligence
LANtelligence is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. LANtelligence received a rating of 3.9 from ITQlick team. The software cost is c...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
LANtelligence Specifications
ITQlick Score: | 55/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> LANtelligence review |
Company: | LANtelligence |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | LANtelligence review, LANtelligence pricing, LANtelligence alternatives |
Compare features
zendesk talk: 11 Features
LANtelligence: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.