Compare LiveChat and Inbenta - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveChat or Inbenta?

Inbenta is more expensive to implement (TCO) than LiveChat, and Inbenta is rated higher (79/100) than LiveChat (78/100). LiveChat offers users more features (7) than Inbenta (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveChat, Inc. Vs. Inbenta

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...

Who is more expensive? LiveChat or Inbenta?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveChat and Inbenta.

LiveChat price starts at $16 per agent/month , On a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software. Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software.

Bottom line: Inbenta is more expensive than LiveChat.

Which software includes more/better features?

We've compared LiveChat Vs. Inbenta based on some of the most important and required Chat features.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Inbenta: We are still working to collect the list of features for Inbenta.

Target customer size

LiveChat is flexible enough to meet the needs of any business regardless of the size and type. Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates.