Shlomi Lavi /
Mar 13, 2022
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Bottom Line: Which is Better - Microsoft office 365 or eGain?
eGain is more expensive to implement (TCO) than Microsoft office 365, and Microsoft office 365 is rated higher (91/100) than eGain (77/100). Both tools offer the same amount of features.
Looking for the right Office Production & Tools solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Microsoft Vs. eGain
Microsoft:
Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
eGain: eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.
Who is more expensive? Microsoft office 365 or eGain?
The real total cost of ownership (TCO) of Office Production & Tools software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Microsoft office 365 and eGain.
Microsoft office 365 price starts at $6.23 per month , On a scale between 1 to 10 Microsoft office 365 is rated 4, which is lower than the average cost of Office Production & Tools software. eGain accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Microsoft office 365 is rated 4, which is lower than the average cost of Office Production & Tools software.
Bottom line: Microsoft office 365 cost is around the same cost of eGain.
Which software includes more/better features?
We've compared Microsoft office 365 Vs. eGain based on some of the most important and required Office Production & Tools features.
Microsoft office 365: Data Import/Export, Basic Reports, Online Customer Support.
eGain: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software belong to all major industries and a wide range of small, medium and large businesses. and eGain's target customer size include: Start up, Small business, Medium business, Large business.