Compare Noble and 8x8 Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Noble or 8x8 Contact Center?

Noble is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Noble (82/100). 8x8 Contact Center offers users more features (14) than Noble (9). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Noble Systems Vs. 8x8, INC

Noble Systems: The Noble Suite features a comprehensive lineup of contact center solutions that can be customized to meet the needs of any business, regardless of size, functional requirements or organizational goals. Turn to Noble to help grow your business and build a better experience for customers and employees alike.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Noble Suite or 8x8 Contact Center?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Noble Suite and 8x8 Contact Center.

Noble Suite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Noble Suite is rated 10, which is much higher than the average cost of Auto Dialer / Predictive Dialer software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: Noble Suite is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Noble Vs. 8x8 Contact Center based on some of the most important and required Auto Dialer / Predictive Dialer features.

Noble Suite: Automatic Call Scheduling, ACD (Automatic Call Distribution), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CTI (Computer Telephony Integration).

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Noble Suite's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.