Compare OneSight and zendesk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - OneSight or zendesk?

OneSight is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than OneSight (74/100). zendesk offers users more features (11) than OneSight (0). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Empirix Vs. Zendesk

Empirix: Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real-time. We empower service providers, mobile operators, contact centers and businesses to master complexities and optimize business processes to reduce operational costs, maximize customer retentio...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? OneSight or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OneSight and zendesk talk.

OneSight accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OneSight is rated 6, which is similar to the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: OneSight is more expensive than zendesk talk.

Which software includes more/better features?

We've compared OneSight Vs. zendesk based on some of the most important and required Call Center features.

OneSight: We are still working to collect the list of features for OneSight.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

OneSight's typical customers include: SMBs, and zendesk talk's target customer size include: Small, medium and large size businesses.