Compare OnTime Help Desk vs Vivantio Pro

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
OnTime
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$7 per user/month
Hosting
Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Vivantio
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$48 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

OnTime Help Desk Vs. Vivantio Pro: Which is better?

Shlomi Lavi / Mar 04, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so Hamid founded Axosoft. Today Axosoft has two main products: OnTime and TransferBigFiles.com—both leaders in their respective markets.

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed hosted service (software-as-a-service). nnThe flexibility and scalability of our software is reflected in our diverse customer base which includes public sector organisations such as the States of Jersey Police and the Royal Academy of Music; corporate customers such as DHL and Clerical Medical; as well as small independent service companies. nnVivantio has its headquarters in the UK and has quickly become a leading vendor of service desk software with thousands of users throughout the UK and more recently expanding into mainland Europe, North America and Asia Pacific.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for OnTime Help Desk TCO and Vivantio Pro total cost to help with the total cost of ownership calculation.

OnTime Help Desk price Starting from $7 per user/month , on a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Vivantio Pro price Starting from $48 per user/month , when comparing Vivantio Pro to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk cost is around the same cost of Vivantio Pro.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared OnTime Help Desk Vs. Vivantio Pro based on some of the most important and required Help Desk features.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support, ..
Vivantio Pro list of features include the following: We are still working to collect the list of features of Vivantio Pro.

Target customer size

OnTime Help Desk's typical customers include: Start up, Small business, Medium business, Large business, and Vivantio Pro's target customer size include: Small business, Medium business, Large business.

OnTime Help Desk

ITQlick rating
(3.4/5)

Starting from $7 per user/month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

Categories: Help Desk.

Vivantio Pro

ITQlick rating
(4.3/5)

Starting from $48 per user/month

Vivantio Pro is a trending cloud-based Help Desk software, it is designed to support small, medium and large size business. Vivantio Pro received a rating of 4.3 from ITQlick team. The software cost is consider...

Categories: .

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Compare specifications

OnTime Help Desk Specifications

Name: OnTime Help Desk
Company: Axosoft, LLC
Address 13835 N Northsight Blvd AZ USA
Website:https://www.axosoft.com/
Platforms: Desktop, Cloud

Vivantio Pro Specifications

Name: Vivantio Pro
Company: Vivantio
Address 27-31 Boulevard, Weston-super-Mare, BS23 1NF
Website:https://www.vivantio.com/
Platforms: Desktop, Mobile, Cloud

Compare features

OnTime Help Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Vivantio Pro: 0 Features

We are working to collect the information