Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - Axosoft Help Desk or Vivantio Pro?
Vivantio Pro is more expensive to implement (TCO) than Axosoft Help Desk, and Axosoft Help Desk is rated higher (86/100) than Vivantio Pro (75/100). Axosoft Help Desk offers users more features (3) than Vivantio Pro (0). There is a clear winner in this case and it is Axosoft Help Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC Vs. Vivantio
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...
Who is more expensive? Axosoft Help Desk or Vivantio Pro?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Vivantio Pro.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Axosoft Help Desk cost is around the same cost of Vivantio Pro.
Which software includes more/better features?
We've compared Axosoft Help Desk Vs. Vivantio Pro based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.
Target customer size
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, and Vivantio Pro's target customer size include: Small, medium and large size businesses.