Compare Onyx CRM and Bitrix24 - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Onyx CRM or Bitrix24?

Onyx CRM is more expensive to implement (TCO) than Bitrix24, and Bitrix24 is rated higher (90/100) than Onyx CRM (78/100). Bitrix24 offers users more features (10) than Onyx CRM (0). There is a clear winner in this case and it is Bitrix24!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aptean Vs. Bitrix, Inc.

Aptean: Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America.

Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...

Who is more expensive? Onyx CRM or Bitrix24?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Onyx CRM and Bitrix24.

Onyx CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Onyx CRM is rated 6, which is similar to the average cost of CRM software. Bitrix24 price starts at $61 per month , When comparing Bitrix24 to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: Onyx CRM cost is around the same cost of Bitrix24.

Which software includes more/better features?

We've compared Onyx CRM Vs. Bitrix24 based on some of the most important and required CRM features.

Onyx CRM: We are still working to collect the list of features for Onyx CRM.

Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control.

Target customer size

Onyx CRM's typical customers include: Small, medium and large size businesses, Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together.