Compare Osticket and OpenSpan Desktop Automation - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Osticket or OpenSpan Desktop Automation?

OpenSpan Desktop Automation is more expensive to implement (TCO) than Osticket, and OpenSpan Desktop Automation is rated higher (86/100) than Osticket (77/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. OpenSpan

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

OpenSpan: OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applicatio...

Who is more expensive? Osticket or OpenSpan Desktop Automation?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Osticket and OpenSpan Desktop Automation.

Osticket price starts at $9 per agent/month , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software. OpenSpan Desktop Automation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Osticket cost is around the same cost of OpenSpan Desktop Automation.

Which software includes more/better features?

We've compared Osticket Vs. OpenSpan Desktop Automation based on some of the most important and required Help Desk features.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

OpenSpan Desktop Automation: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software mainly include small and medium businesses. and OpenSpan Desktop Automation's target customer size include: SMBs.