Compare Osticket and Vista HRMS - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Osticket or Vista HRMS?

Vista HRMS is more expensive to implement (TCO) than Osticket, and Osticket is rated higher (77/100) than Vista HRMS (72/100). Vista HRMS offers users more features (16) than Osticket (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. PDS

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

PDS: We are a leading developer of a web-based human resource and payroll system that offers the highest level of leveraged technologies, and world-class client support services.Our mission is to provide the most advanced, employee-centric HRMS/Payroll solution in the industry. The result of our singular focus on HRMS/Payroll? A solution characterize...

Who is more expensive? Osticket or Vista HRMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Osticket and Vista HRMS.

Osticket price starts at $9 per agent/month , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software. Vista HRMS price starts at $40,000 per license , When comparing Vista HRMS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: Vista HRMS is more expensive than Osticket.

Which software includes more/better features?

We've compared Osticket Vs. Vista HRMS based on some of the most important and required Help Desk features.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

Vista HRMS: Appraisal Performance, Benefits Administration, Employee Self-Service, HR Management, LMS.

Target customer size

Customers of the software mainly include small and medium businesses. Vista HRMS offers scalable solutions to organisation of any size.