Compare OTRS and PRTG Network Monitor - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - OTRS or PRTG Network Monitor?

OTRS is more expensive to implement (TCO) than PRTG Network Monitor, and PRTG Network Monitor is rated with the same score (84/100) as OTRS (84/100). OTRS offers users more features (3) than PRTG Network Monitor (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

otrs.org Vs. Paessler AG

otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".

Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...

Who is more expensive? OTRS or PRTG Network Monitor?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and PRTG Network Monitor.

OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. PRTG Network Monitor price starts at $1,799 per license , When comparing PRTG Network Monitor to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: OTRS is more expensive than PRTG Network Monitor.

Which software includes more/better features?

We've compared OTRS Vs. PRTG Network Monitor based on some of the most important and required Help Desk features.

OTRS: Data Import/Export, Basic Reports, Online Customer Support.

PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.

Target customer size

OTRS's typical customers include: Small businesses and start ups, The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.