Compare Perspective and Freshservice ServiceDesk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Perspective or Freshservice ServiceDesk?

Perspective is more expensive to implement (TCO) than Freshservice ServiceDesk, and Perspective is rated higher (75/100) than Freshservice ServiceDesk (62/100).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Resolver Inc. Vs. FRESHDESK INC.

Resolver Inc.: Our mission is simple. We will transform how your organization thinks about Risk. Our cloud based software provides the risk backbone for some of the largest organizations in the world. Our company represents a union of two companies that are experts in risk management. In 2014, Klass Capital acquired PPM 2000 Inc., and soon after that acquired Re...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Perspective or Freshservice ServiceDesk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Perspective and Freshservice ServiceDesk.

Perspective accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Perspective is rated 6, which is similar to the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Perspective is more expensive than Freshservice ServiceDesk.

Which software includes more/better features?

We've compared Perspective Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.

Perspective: We are still working to collect the list of features for Perspective.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Target customer size

The typical customers of Perspective are the entrepreneurs from small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) as well as large enterprises that makes use of the services from IT, web and data hosting and other related information services, mainly with IT management, risk management and governance compliance and CRM. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.