Freshservice ServiceDesk Review

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Last updated: Oct 10, 2019

Freshservice ServiceDesk Review

ITQlick rating
(4.5/5)

Starting from $29 Per month/user

Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.

  • Categories (4/14):

    • Configuration management
    • Self-Service Portal
    • Help Desk
    • Customer Service

What is Freshservice ServiceDesk? Updated: Oct 10, 2019

Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.

Freshservice ServiceDesk Average Rating -

The rating of Freshservice ServiceDesk is 4.5 stars. The rating is based on ITQlick expert review

Freshservice ServiceDesk Typical Customers

The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.

Freshservice ServiceDesk Features

Freshservice ServiceDesk has the following core features: asset management, incident management, problem management, change management, release management, knowledge base, service catalog management, contract management and enterprise service management.

This program is designed with the use of ITIL best practice in helping users to place emphasis on exceptional service delivery and customer satisfaction. This software is easy to use, can be set up quick, affordable and has great customer service.

Freshservice ServiceDesk Alternatives

The good alternatives to consider for Freshservice ServiceDesk include Zoho Desk, JIRA Service Desk and NeuQs Free Helpdesk.

Freshservice ServiceDesk Pricing Information

There are four pricing plans for Freshservice ServiceDesk, namely the free version, the Blossom (starts at $29/user/month and billed annually), the Garden (starts at $49/user/month and billed annually) and the Estate (starts at $79/user/month and billed annually).

Freshservice ServiceDesk demo

25 questions to ask the vendor on Freshservice ServiceDesk demo

Freshservice ServiceDesk Categories

Configuration management
Self-Service Portal
Help Desk
Customer Service
Dashboards & KPIs
IT Management
Bug Tracking
IT Asset Management
System Administration
Press Releases
Knowledge Management
Online Ticketing

Specifications

Company:
Address: Los Angeles, CA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems:

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ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
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