Freshservice ServiceDesk Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 62/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | IT Management -> Freshservice ServiceDesk review |
| Ranking: | Ranked 40 out of 209 IT Management systems |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $29 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile |
| Links: | Freshservice ServiceDesk pricing, Freshservice ServiceDesk alternatives |
Shlomi Lavi / updated: Oct 10, 2019We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Freshservice ServiceDesk?
Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.Who is it best for?
The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.Main features and functionalities
Freshservice ServiceDesk has the following core features: asset management, incident management, problem management, change management, release management, knowledge base, service catalog management, contract management and enterprise service management. This program is designed with the use of ITIL best practice in helping users to place emphasis on exceptional service delivery and customer satisfaction. This software is easy to use, can be set up quick, affordable and has great customer service.What is the actual cost?
There are four pricing plans for Freshservice ServiceDesk, namely the free version, the Blossom (starts at $29/user/month and billed annually), the Garden (starts at $49/user/month and billed annually) and the Estate (starts at $79/user/month and billed annually).ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Freshservice ServiceDesk.
How it stacks up?
Access a head to head analysis of Freshservice ServiceDesk vs alternative software solutions.Frequently Asked Questions (FAQs)
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.