Compare RealPresence and Virtual Call Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - RealPresence or Virtual Call Center?

RealPresence is more expensive to implement (TCO) than Virtual Call Center, and RealPresence is rated higher (88/100) than Virtual Call Center (51/100).

Looking for the right Video Conferencing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Polycom Vs. Virtual Call Center

Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...

Virtual Call Center: Virtual Call Center was founded, initially under the name of NDG (later eWorldCom) in 1999. Focus shifted to VoIP research & development, developing IP-based phone and fax applications in 2003. We provide not just an ICT solution but a complete and high-quality business solution for companies who communicate with their customers via phone and/or ...

Who is more expensive? RealPresence or Virtual Call Center?

The real total cost of ownership (TCO) of Video Conferencing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RealPresence and Virtual Call Center.

RealPresence price starts at $89 per license , On a scale between 1 to 10 RealPresence is rated 4, which is lower than the average cost of Video Conferencing software. Virtual Call Center price starts at $25 per user/month , When comparing Virtual Call Center to its competitors, the software is rated 4 - lower than the average Video Conferencing software cost.

Bottom line: RealPresence cost is around the same cost of Virtual Call Center.

Which software includes more/better features?

We've compared RealPresence Vs. Virtual Call Center based on some of the most important and required Video Conferencing features.

RealPresence: We are still working to collect the list of features for RealPresence.

Virtual Call Center: We are still working to collect the list of features for Virtual Call Center.

Target customer size

RealPresence's typical customers include: Small, medium and large size businesses, and Virtual Call Center's target customer size include: SMBs.