Compare Oracle Service Cloud and Pega CRM - Dec 2022
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Bottom Line: Which is Better - Oracle Service Cloud or Pega CRM?
Pega CRM is more expensive to implement (TCO) than Oracle Service Cloud, and Oracle Service Cloud is rated higher (83/100) than Pega CRM (68/100). Both tools offer the same amount of features.
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation Vs. Pegasystems
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? Oracle Service Cloud or Pega CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Pega CRM.
Oracle Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RightNow CX is rated 10, which is much higher than the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.
Bottom line: Oracle Service Cloud cost is around the same cost of Pega CRM.
Which software includes more/better features?
We've compared Oracle Service Cloud Vs. Pega CRM based on some of the most important and required CRM features.
Oracle Service Cloud: Customer Service, Marketing Automation, Sales Automation.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The software is a viable product for all business sizes and in a wide range of industries. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.
Compare specifications
Oracle Service Cloud Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Oracle Service Cloud review |
Company: | Oracle Corporation |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Pega CRM Specifications
ITQlick Score: | 68/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Pega CRM review |
Company: | Pegasystems |
Pricing: | starts at $90 per feature |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
Compare features
Oracle Service Cloud: 3 Features
Pega CRM: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.