The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.
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SafeSoft Contact Center is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than SafeSoft Contact Center (60/100). Metaphor IVR+ offers users more features (5) than SafeSoft Contact Center (0). There is a clear winner in this case and it is Metaphor IVR+!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SafeSoft Contact Center and Metaphor IVR+.
SafeSoft Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SafeSoft Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SafeSoft Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software.
Bottom line: SafeSoft Contact Center is more expensive than Metaphor IVR+.
We've compared SafeSoft Contact Center Vs. Metaphor IVR+ based on some of the most important and required Call Center features.
SafeSoft Contact Center: We are still working to collect the list of features for SafeSoft Contact Center.
Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.
SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management. and Metaphor IVR+'s target customer size include: Medium and large size businesses.
The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.
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Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is consi...
Compare PricingITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> SafeSoft Contact Center review |
Company: | SafeSoft Solutions |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | SafeSoft Contact Center review, SafeSoft Contact Center pricing, SafeSoft Contact Center alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | IVR -> Metaphor IVR+ review |
Company: | USAN INC |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Metaphor IVR+ review, Metaphor IVR+ pricing, Metaphor IVR+ alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.