SafeSoft Contact Center Review - why 3.5 stars?

SafeSoft Cloud Contact Center Review
ITQlick Score: 60/100
ITQlick Rating: (3.5/5)
Pricing: 7/10 - high cost
Category: Call Center -> SafeSoft Contact Center
Ranking:Ranked 185 out of 238 Call Center systems
Company: SafeSoft Solutions
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: SafeSoft Contact Center pricing, SafeSoft Contact Center alternatives

Shlomi LaviShlomi Lavi / updated: Oct 07, 2019

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is SafeSoft Contact Center?

The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.

What is SafeSoft Contact Center rating? ()

The rating of SafeSoft Contact Center is 3.5 stars out of 5 and the total score is 60 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SafeSoft Contact Center's typical customers?

SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.

Is SafeSoft Contact Center the best Call Center?

SafeSoft Contact Center is ranked 185 out of 238 software in their category (Call Center systems).

What are their main features and functionalities?

The SafeSoft Cloud Contact Center offers the following core features: automatic call distributor/ACD, browser-based built-in softphones, interactive voice response/IVR, high performance dialer, built-in CRM, real time dashboard, call recordings, call back reminders, system connectors, call conferencing and transfers,

call monitoring, automated emails, custom reporting, speed dial, local presence, lead drips and recycling, branch scripting, embedded web form, custom call-time rules, campaign hot keys, lead distribution automation, automated performance reports, on-screen sales script population and local and toll-free numbers.

Who are their main alternatives?

What are the potential alternatives for SafeSoft Cloud Contact Center? Check out Vocalcom Cloud Center, Genesys Contact Centre and Omnitouch Call Center.

What is the cost of SafeSoft Contact Center?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SafeSoft Contact Center

What should you ask SafeSoft Solutions during a demo session? (65 questions)

Schedule a demo with SafeSoft Contact Center and access 65 must ask questions for the vendor while watching SafeSoft Contact Center in action.

SafeSoft Contact Center's list of categories:

Business Phone Systems
Call Monitoring
Cloud PBX
VoIP
Call Center

SafeSoft Contact Center Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.