SafeSoft Contact Center Review

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Last updated: Oct 07, 2019

SafeSoft Contact Center Review

ITQlick rating
(3.5/5)

Small business, Medium business

The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.

  • Categories (4/5):

    • Business Phone Systems
    • Call Monitoring
    • Cloud PBX
    • VoIP

Shlomi Lavi / updated: Oct 07, 2019

What is SafeSoft Contact Center?

The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.

Average Rating -

The rating of SafeSoft Contact Center is 3.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.

Features

The SafeSoft Cloud Contact Center offers the following core features: automatic call distributor/ACD, browser-based built-in softphones, interactive voice response/IVR, high performance dialer, built-in CRM, real time dashboard, call recordings, call back reminders, system connectors, call conferencing and transfers,

call monitoring, automated emails, custom reporting, speed dial, local presence, lead drips and recycling, branch scripting, embedded web form, custom call-time rules, campaign hot keys, lead distribution automation, automated performance reports, on-screen sales script population and local and toll-free numbers.

Competitors & Alternatives

What are the potential alternatives for SafeSoft Cloud Contact Center? Check out Vocalcom Cloud Center, Genesys Contact Centre and Omnitouch Call Center.

SafeSoft Contact Center Pricing Information

The experts at ITQlick has reviewed SafeSoft Contact Center pricing and gave the software a total cost of ownership (TCO) rating of 7 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching SafeSoft Contact Center in action

SafeSoft Contact Center Categories

Business Phone Systems
Call Monitoring
Cloud PBX
VoIP
Call Center

Specifications

Company:
Address: 20950 Warner Center Lane, Woodland Hills, 91367
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

SafeSoft Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SafeSoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
60/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
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TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
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CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review