SafeSoft Contact Center Review - why 3.5 stars?

Shlomi Lavi / updated: Oct 07, 2019

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What is SafeSoft Contact Center?

The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.

Who is it best for?

SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.

Main features and functionalities

The SafeSoft Cloud Contact Center offers the following core features: automatic call distributor/ACD, browser-based built-in softphones, interactive voice response/IVR, high performance dialer, built-in CRM, real time dashboard, call recordings, call back reminders, system connectors, call conferencing and transfers,

call monitoring, automated emails, custom reporting, speed dial, local presence, lead drips and recycling, branch scripting, embedded web form, custom call-time rules, campaign hot keys, lead distribution automation, automated performance reports, on-screen sales script population and local and toll-free numbers.

What is the actual cost?

ITQlick pricing score is 7 out of 10 (10 is most expensive). Access ITQlick pricing guide for SafeSoft Contact Center.

How it stacks up?

Access a head to head analysis of SafeSoft Contact Center vs alternative software solutions.

Frequently Asked Questions (FAQs)