Shlomi Lavi /
Apr 10, 2024
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Bottom Line: Which is Better - SAP HYBRIS or Salesforce CRM?
SAP HYBRIS is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than SAP HYBRIS (85/100). Salesforce CRM offers users more features (21) than SAP HYBRIS (2). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Salesforce.com
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? SAP HYBRIS or Salesforce?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and Salesforce.
SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: SAP HYBRIS is more expensive than Salesforce.
Which software includes more/better features?
We've compared SAP HYBRIS Vs. Salesforce CRM based on some of the most important and required CRM features.
SAP HYBRIS: Budgeting & CPM, Content Management.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. Salesforce is optimal for people as well as companies.