Shlomi Lavi /
Feb 28, 2023
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Bottom Line: Which is Better - Seratel or monday.com?
Seratel is more expensive to implement (TCO) than monday.com, and monday.com is rated higher (98/100) than Seratel (51/100). monday.com offers users more features (35) than Seratel (0). There is a clear winner in this case and it is monday.com!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Transera Communications Vs. monday.com
Transera Communications: Transera is a team of tech innovators who are the contact center and statistical performance analytics experts—we’ve spent decades helping contact centers perform better and we know the pain points and the opportunities inside and out. We’ve come from the on-premise contact center and telephony world, created the most innovative and enterprise-rea...
monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...
Who is more expensive? Seratel or monday.com?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Seratel and monday.com.
Seratel price starts at $100 per user/month , On a scale between 1 to 10 Seratel is rated 4, which is lower than the average cost of Call Center software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Seratel cost is around the same cost of monday.com.
Which software includes more/better features?
We've compared Seratel Vs. monday.com based on some of the most important and required Call Center features.
Seratel: We are still working to collect the list of features for Seratel.
monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.
Target customer size
Seratel's typical customers include: SMBs,
Monday.