Compare Snapforce Call Center and 8x8 Contact Center - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Snapforce Call Center or 8x8 Contact Center?

Snapforce Call Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Snapforce Call Center (62/100). 8x8 Contact Center offers users more features (14) than Snapforce Call Center (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SnapForce Technologies Vs. 8x8, INC

SnapForce Technologies: SnapForce Technologies is a (Saas) Software as a service provider of enterprise cloud computing solutions. Our company was founded on a single idea of delivering businesses a way to deploy their own business management system, or CRM system via the internet. A lot of businesses are not aware how to go about building or purchasing their own company ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Snapforce Call Center or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Snapforce Call Center and 8x8 Contact Center.

Snapforce Call Center price starts at $12.06 per user/month , On a scale between 1 to 10 Snapforce Call Center Software is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Snapforce Call Center is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Snapforce Call Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

Snapforce Call Center: We are still working to collect the list of features for Snapforce Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Snapforce Call Center's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.