Compare Snapforce Call Center and nextiva app - Dec 2022

Shlomi LaviShlomi Lavi / Dec 26, 2022

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Bottom Line: Which is Better - Snapforce Call Center or nextiva app?

Snapforce Call Center is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Snapforce Call Center (62/100). nextiva app offers users more features (16) than Snapforce Call Center (0). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SnapForce Technologies Vs. Nextiva

SnapForce Technologies: SnapForce Technologies is a (Saas) Software as a service provider of enterprise cloud computing solutions. Our company was founded on a single idea of delivering businesses a way to deploy their own business management system, or CRM system via the internet. A lot of businesses are not aware how to go about building or purchasing their own company ...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Snapforce Call Center or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Snapforce Call Center and Nextiva Hosted Call Center.

Snapforce Call Center price starts at $12.06 per user/month , On a scale between 1 to 10 Snapforce Call Center Software is rated 4, which is lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Snapforce Call Center is more expensive than Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Snapforce Call Center Vs. nextiva app based on some of the most important and required Call Center features.

Snapforce Call Center: We are still working to collect the list of features for Snapforce Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Snapforce Call Center's typical customers include: SMBs, Nextiva is ideal for little firms and also large call facilities.

Snapforce Call Center

ITQlick rating
(3.6/5)

starts at $12.06 per user/month

Snapforce Call Center Software is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. Snapforce Call Center Software received a rating of 3.6 from IT...

Categories: Call Recording, Conference Calling, Call Center, Workforce Management.

nextiva app

ITQlick rating
(4.5/5)

starts at $11.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, Customer Relationship Management, Self-Service Portal, Marketing Automation.

Compare specifications

Compare features

Snapforce Call Center: 0 Features

We are working to collect the list of features

Nextiva Hosted Call Center: 16 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Snapforc...
ITQlick rating
3.6/5
Score
62/100
Pricing
4.8/10
License pricing
$12.06 per user/month
Functionality
9
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.