Compare SolarWinds Service Desk and Cerberus Help Desk - Dec 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - SolarWinds Service Desk or Cerberus Help Desk?
Cerberus Help Desk is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Cerberus Help Desk (78/100). SolarWinds Service Desk offers users more features (18) than Cerberus Help Desk (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Webgroup Media LLC
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Webgroup Media LLC: Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantage...
Who is more expensive? SolarWinds Service Desk or Cerberus Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Cerberus Help Desk.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Cerberus Help Desk price starts at $30 per seat/month , When comparing Cerberus Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk cost is around the same cost of Cerberus Help Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Cerberus Help Desk based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Cerberus Help Desk: We are still working to collect the list of features for Cerberus Help Desk.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Cerberus Help Desk's target customer size include: Small, medium and large size businesses.
Cerberus Help Desk
starts at $30 per seat/month
Cerberus Help Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Cerberus Help Desk received a rating of 3.4 from ITQlick team. The software cost ...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Cerberus Help Desk Specifications
ITQlick Score: | 78/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> Cerberus Help Desk review |
Company: | Webgroup Media LLC |
Pricing: | starts at $30 per seat/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Cerberus Help Desk review, Cerberus Help Desk pricing, Cerberus Help Desk alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Cerberus Help Desk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.