Compare SolarWinds Service Desk and Online Accident Reporting - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Online Accident Reporting?

Online Accident Reporting is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Online Accident Reporting (58/100). SolarWinds Service Desk offers users more features (18) than Online Accident Reporting (3). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. SIVCO

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

SIVCO: SIVCO is a leading professional software consulting company specializing in applying Web-enablement, e-Business and Business Intelligence Solutions to manage, leverage and integrate corporate information and data-flow. From product selection, to system analysis and architectural design, to implementation and integration, to continued support and mo...

Who is more expensive? SolarWinds Service Desk or Online Accident Reporting System (OARS)?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Online Accident Reporting System (OARS).

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Online Accident Reporting System (OARS) accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software.

Bottom line: SolarWinds Service Desk cost is around the same cost of Online Accident Reporting System (OARS).

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Online Accident Reporting based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Online Accident Reporting System (OARS): Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Online Accident Reporting System (OARS)'s target customer size include: Small, medium and large size businesses.