Shlomi Lavi /
Aug 24, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - TASKE Contact or Five9?
Five9 is more expensive to implement (TCO) than TASKE Contact, and Five9 is rated higher (88/100) than TASKE Contact (62/100). Five9 offers users more features (15) than TASKE Contact (0). There is a clear winner in this case and it is Five9!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TASKE Technology Vs. Five9
TASKE Technology: TASKE solutions provide companies with the tools they need to ensure their customers receive the superior customer service they deserve. TASKE features include enhanced up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on all inbound, outbound and internal call activity as well as call search ...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? TASKE Contact or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TASKE Contact and Five9 Virtual Call Center.
TASKE Contact price starts at $7,500 per year , On a scale between 1 to 10 TASKE Contact is rated 6, which is similar to the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: TASKE Contact cost is around the same cost of Five9 Virtual Call Center.
Which software includes more/better features?
We've compared TASKE Contact Vs. Five9 based on some of the most important and required Call Center features.
TASKE Contact: We are still working to collect the list of features for TASKE Contact.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
TASKE Contact's typical customers include: SMBs, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.