Compare Universal Knowledge and SherpaDesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Universal Knowledge or SherpaDesk?

Universal Knowledge is more expensive to implement (TCO) than SherpaDesk, and SherpaDesk is rated higher (81/100) than Universal Knowledge (76/100). Universal Knowledge offers users more features (5) than SherpaDesk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Knowledge Powered Solutions Vs. SherpaDesk

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Who is more expensive? Universal Knowledge or SherpaDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Universal Knowledge and SherpaDesk.

Universal Knowledge price starts at $13.21 per user/month , On a scale between 1 to 10 Universal Knowledge is rated 10, which is much higher than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Universal Knowledge is more expensive than SherpaDesk.

Which software includes more/better features?

We've compared Universal Knowledge Vs. SherpaDesk based on some of the most important and required Help Desk features.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Target customer size

Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management. and SherpaDesk's target customer size include: SMBs.