Shlomi Lavi /
May 19, 2022
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Bottom Line: Which is Better - Virtual PBX or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than Virtual PBX, and Nuance IVR is rated higher (92/100) than Virtual PBX (62/100). Both tools offer the same amount of features.
Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Callture Vs. Nuance
Callture : In 1995, Anton Mendoza and Siva Sanmuga were attending University of Waterloo Civil Engineering co-op program. They met during one of the work terms as they shared the same employer.
While travelling in Anton’s car for almost one hour each way, they started to talk about starting a business together. The intention was to find developers overseas...
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
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Who is more expensive? Virtual PBX or Nuance IVR?
The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Virtual PBX and Nuance IVR.
Virtual PBX price starts at $19 per user/month , On a scale between 1 to 10 Virtual PBX is rated 2, which is much lower than the average cost of Communications software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual PBX is rated 2, which is much lower than the average cost of Communications software.
Bottom line: Nuance IVR is more expensive than Virtual PBX.
Which software includes more/better features?
We've compared Virtual PBX Vs. Nuance IVR based on some of the most important and required Communications features.
Virtual PBX: Data Import/Export, Basic Reports, Online Customer Support.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Virtual PBX's typical customers include: Start up, Small business, Medium business, Large business, The software has mainly been designed for small and medium businesses with no restriction of industrial background.