Compare XCALLY and RealPresence - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - XCALLY or RealPresence?

RealPresence is more expensive to implement (TCO) than XCALLY, and RealPresence is rated higher (88/100) than XCALLY (78/100). XCALLY offers users more features (5) than RealPresence (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Xenialab Vs. Polycom

Xenialab: Xenialab is a dynamic company founded in the Turin Technology Campus for Innovation in 2007. It specializes in Unified Communication for Customer Care markets and in Mobile Apps development with focus on Apple iPhone, iPad and Google Android platforms. The company’s flagship application, the xCALLY suite, provides key innovative communication compo...

Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...

Who is more expensive? XCALLY or RealPresence?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for XCALLY and RealPresence.

XCALLY accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 XCALLY is rated 2, which is much lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: RealPresence is more expensive than XCALLY.

Which software includes more/better features?

We've compared XCALLY Vs. RealPresence based on some of the most important and required Call Center features.

XCALLY: Data Analysis Tools, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

RealPresence: We are still working to collect the list of features for RealPresence.

Target customer size

XCALLY's typical customers include: Small, medium and large size businesses, and RealPresence's target customer size include: Small, medium and large size businesses.