Compare Zendesk and Clickatell - Sep 2023
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Bottom Line: Which is Better - Zendesk or Clickatell?
Clickatell is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Clickatell (64/100). Zendesk offers users more features (23) than Clickatell (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Clickatell Touch
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Clickatell Touch: Founded in 2000, Clickatell is a B2B mobile technology market leader that enables startups, small-to-medium businesses and enterprises to connect, engage and transact with their customers. Clickatell’s platforms and solutions help brands reach over 85 percent of the world’s population, across more than 1,000 mobile network providers and multiple mo...
Who is more expensive? Zendesk or Clickatell Touch?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Clickatell Touch.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Clickatell Touch price starts at $30 per user/month , When comparing Clickatell Touch to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Clickatell Touch.
Which software includes more/better features?
We've compared Zendesk Vs. Clickatell based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Clickatell Touch: We are still working to collect the list of features for Clickatell Touch.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Clickatell Touch's target customer size include: Start up, Small business, Medium business, Large business.
Clickatell Touch
starts at $30 per user/month
Founded in 2000, Clickatell is a B2B mobile technology market leader that enables startups, small-to-medium businesses and enterprises to connect, engage and transact with their customers. Clickatell’s platform...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Clickatell Touch Specifications
ITQlick Score: | 64/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Clickatell Touch review |
Company: | Clickatell Touch |
Pricing: | starts at $30 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Cloud |
Links: | Clickatell Touch review, Clickatell Touch pricing, Clickatell Touch alternatives |
Compare features
Zendesk: 23 Features
Clickatell Touch: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.