Zendesk Vs Freshdesk (Aug 2020)
Shlomi Lavi / Aug 24, 2020
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Bottom Line: Which is Better - Zendesk or Freshdesk?
Freshdesk is more expensive to implement (TCO) than Zendesk, Freshdesk is rated higher (94/100) than Zendesk (92/100). Zendesk offers more features (23) to their users than Freshdesk (10).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Zendesk compares with FRESHDESK INC.?
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who's more expensive? Zendesk or Freshdesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zendesk and Freshdesk.
Zendesk price starts at $5 per user/month , on a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of CRM software. Freshdesk price starts at $15 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zendesk cost is around the same cost of Freshdesk.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zendesk Vs. Freshdesk based on some of the most important and required CRM features. Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
Zendesk Specifications
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: | (4.3/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Zendesk |
| Company: | Zendesk |
| Pricing: | starts at $5 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Freshdesk Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Freshdesk |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
Zendesk: 23 Features
Freshdesk: 10 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.