Compare Zendesk and evayadesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or evayadesk?

evayadesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than evayadesk (80/100). Zendesk offers users more features (23) than evayadesk (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. evayadesk

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

evayadesk: Our Vision is to Accelerate your Businesses with Rapidly Integrable SaaS Solutions. Our Products intend to make product development integration swift, feature rich and empowers customers. We craft our products with passion, involvement. We use cutting edge technologies and bring seamless efficiency into our products. We enable to address custome...

Who is more expensive? Zendesk or evayadesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and evayadesk.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. evayadesk price starts at $24.99 per user/year , When comparing evayadesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zendesk cost is around the same cost of evayadesk.

Which software includes more/better features?

We've compared Zendesk Vs. evayadesk based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

evayadesk: We are still working to collect the list of features for evayadesk.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and evayadesk's target customer size include: SMBs.