Compare Zendesk and Helprace - Sep 2023
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Bottom Line: Which is Better - Zendesk or Helprace?
Helprace is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Helprace (78/100). Zendesk offers users more features (23) than Helprace (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Helprace
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Helprace: Helprace is your one stop solution for your help desk, community building and other customer service needs. We've always been a little crazy about customer service and getting businesses to understand their customers better. That\'s why we came up with Helprace, a cloud-based web app that scales as you grow. Helprace allows any company out...
Who is more expensive? Zendesk or Helprace?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Helprace.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Helprace price starts at $9 per agent/month , When comparing Helprace to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Helprace.
Which software includes more/better features?
We've compared Zendesk Vs. Helprace based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Helprace: We are still working to collect the list of features for Helprace.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Helprace's target customer size include: SMBs.
Compare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Helprace Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Helprace review |
Company: | Helprace |
Pricing: | starts at $9 per agent/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Helprace review, Helprace pricing, Helprace alternatives |
Compare features
Zendesk: 23 Features
Helprace: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.