Compare Zendesk and netFORUM Enterprise - Sep 2023
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Bottom Line: Which is Better - Zendesk or netFORUM Enterprise?
netFORUM Enterprise is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than netFORUM Enterprise (78/100). Zendesk offers users more features (23) than netFORUM Enterprise (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Abila Inc
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Abila Inc: Abila serves strategic leaders and managers in dynamic nonprofit organizations and government agencies through high-value solutions. Organizations trust Abila to simplify and streamline processes in order to perform their best work and focus on delivering their unique mission. For Abila, it’s personal and backed by a team with more than 30 years o...
Who is more expensive? Zendesk or netFORUM Enterprise?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and netFORUM Enterprise.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. netFORUM Enterprise accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Zendesk cost is around the same cost of netFORUM Enterprise.
Which software includes more/better features?
We've compared Zendesk Vs. netFORUM Enterprise based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
netFORUM Enterprise: We are still working to collect the list of features for netFORUM Enterprise.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software is a viable solution for businesses of all sizes and a wide range of types.
netFORUM Enterprise
netFORUM Enterprise is a web based association management solution for businesses of all sizes. It offers such services as member profiles, membership levels, payment tracking, and others. The software was desi...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
netFORUM Enterprise Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> netFORUM Enterprise review |
Company: | Abila Inc |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | netFORUM Enterprise review, netFORUM Enterprise pricing, netFORUM Enterprise alternatives |
Compare features
Zendesk: 23 Features
netFORUM Enterprise: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.