Compare Zendesk and Remedy Action Request - Sep 2023
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Bottom Line: Which is Better - Zendesk or Remedy Action Request?
Remedy Action Request is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Remedy Action Request (70/100). Zendesk offers users more features (23) than Remedy Action Request (3). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. BMC Software
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...
Who is more expensive? Zendesk or Remedy Action Request System?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Remedy Action Request System.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Remedy Action Request System price starts at $149 per user/month , When comparing Remedy Action Request System to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Remedy Action Request System is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Remedy Action Request based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Remedy Action Request System: Asset Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Remedy Action Request System's target customer size include: Medium and large size businesses.
Remedy Action Request
starts at $149 per user/month
Remedy Action Request System is a growing cloud-based Help Desk software, it is designed to support medium and large size business. Remedy Action Request System received a rating of 4.2 from ITQlick team. The s...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Remedy Action Request Specifications
ITQlick Score: | 70/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Remedy Action Request review |
Company: | BMC Software |
Pricing: | starts at $149 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Remedy Action Request review, Remedy Action Request pricing, Remedy Action Request alternatives |
Compare features
Zendesk: 23 Features
Remedy Action Request System: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.