Compare Zendesk and SalesSeek - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or SalesSeek?

SalesSeek is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than SalesSeek (83/100). Zendesk offers users more features (23) than SalesSeek (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. SalesSeek

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

SalesSeek: Our founders (Qamar Aziz, Tim Hampson, David Carratt and David Mytton) share a passion for growing innovative businesses and are behind many successful technology startups. Qamar and Tim worked together at Sybase, during its phenomenally high growth period, in the early 1990s. Qamar was one of the global top performers, and Tim worked alongside ...

Who is more expensive? Zendesk or SalesSeek?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and SalesSeek.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. SalesSeek price starts at $85 per user/month , When comparing SalesSeek to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zendesk cost is around the same cost of SalesSeek.

Which software includes more/better features?

We've compared Zendesk Vs. SalesSeek based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

SalesSeek: We are still working to collect the list of features for SalesSeek.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and SalesSeek's target customer size include: Small, medium and large size businesses.