Compare Zendesk and Sellsy - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Sellsy?

Sellsy is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Sellsy (77/100). Zendesk offers users more features (23) than Sellsy (7). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Easybill

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Easybill: Easybill SAS, Sellsy editor, was created in January 2009 in La Rochelle, France, with seed funding from the founders. Having successfully demonstrated the key indicators of its economic model, the startup has completed a fundraising of € 1M from Alto Invest in December 2010.

Who is more expensive? Zendesk or Sellsy?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Sellsy.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Sellsy price starts at $28.24 per user/month , When comparing Sellsy to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Sellsy is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Sellsy based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Sellsy: Basic Reports, Data Import/Export, Online Customer Support, Document Management, Task Management.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Sellsy is recommended for companies in various fields that would like to enhance their customer support and resource management.