Kapture CRM Pricing Plans & Cost Guide (Jan 2023)
Compare Pricing
| ITQlick Score: | 75/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Customer Service -> Kapture CRM review -> Kapture CRM pricing |
| Ranking: | Ranked 16 out of 46 Customer Service systems |
| Company: | KAPTURE |
| Pricing: | starts at $35 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile |
| Links: | Kapture CRM review, Kapture CRM alternatives |
Shlomi Lavi / Jan 10, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
- Kapture CRM cost in 2023
- Prices and Plans Compared
- Which Plan Is Right for You?
- Kapture CRM Vs. alternatives (pricing)
- Cost of customizations
- Cost of data migration
- Cost of training
- Cost of maintenance
- Frequently Asked Questions (pricing)
- Veredict - Should you buy Kapture CRM?
- Customer Service software pricing guide
Kapture CRM pricing: How much does it cost in 2024?
Kapture CX has three pricing plans starting at $35 per user per month. The different plans are Essential, Professional, and Enterprise. All plans offer both monthly and annual contracts. All plans offer a free trial.
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Essential- Costs $35 per user per month.
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Professional- Costs $50 per user per month.
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Enterprise- Costs $90 per user per month.
Prices and Plans Compared
Kapture CX offers three paid plans with varying prices and features. Each plan offers more features than the last.
The most affordable pricing plan is the Essential plan which costs $30 per user per month and has limited features. The main features include Omnichannel Ticketing, Auto-assign Tickets, SLA Management, Data Import, Web Forms, Scheduled Reports, Lead Management, Basic Dashboards, and Customer 360 views. This plan costs $18 per user per month for an annual contract.
The second plan is the Professional plan which costs $48 per user per month. It includes everything in the Essential plan and additional features. They are Custom API, Ecommerce Integrations, Reports & Analytics, Social Media Integrations, Mobile App, Chat, Quotations & Payments, Knowledge Base, and 24x7 Support. This plan costs $36 per user per month on annual billing.
The Enterprise plan begins at $91 per user per month. It includes everything in the Professional plan and some additional features. They are Custom Reporting, Sandbox, IP Whitelisting, Dashboards, Self-serve, Contacts Management, Customized Ticket Disposition, Workflow Management, and a Dedicated Account Manager. This plan costs $60 per user per month for an annual contract.
Kapture CRM provides a free 30-day trial for all plans. It is obvious from the pricing structure and features distribution that the Professional plan offers the most value to customers. New customers could opt for the annual package instead of monthly billing.
Since Kapture CX is priced slightly on the higher side, especially after the Essential plan, it is a shame that it does not offer a free plan like most of its competitors. Zoho CRM, HubSpot Sales Hub, and Zendesk are some competitors that offer a free forever plan to customers.
Kapture CX offers a host of interesting features at a price starting from $35 per user per month. Some of the main features are automatic ticket assignment, chat history, call recording, custom permissions, and an analytic dashboard. It also includes a self-service portal and AI-powered chat. In terms of features and cost, it offers many features, unlike its competitors such as Zoho CRM.
Which Plan Is Right for You?
Kapture CX is an intuitive software that can transform medium to large-sized businesses, hotels, retail, e-commerce, real estate, travel, healthcare, and FMCG and help them be more efficient.
Choosing the right plan will ultimately depend on the nature and scale of the business, team size, and requirements.
Kapture CRM vs. competitors (pricing)
|
Software |
Pricing |
Free Trial |
|
Kapture CX |
$30 to $91 per user per month |
30 days |
|
Pipedrive |
$30 to $49 per user per month |
14 days |
|
HubSpot Sales Hub |
$28 to $71 per user per month |
14 days |
|
monday.com |
$12 to $25 per user per month |
14 days |
|
Salesforce Sales Cloud |
$9 to $29 per user per month |
Free Plan |
|
Zoho CRM |
$9 to $32 per user per month |
Free Plan |
|
Zendesk Sell |
$10.99 to $24.99 per user per month |
Free Plan |
Cost of software customizations
Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.
Data migration cost Relevant for Kapture CRM
Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.
Cost of training
How many groups (different departments, usages, type of users) are needed for Kapture CRM training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.
Cost of maintenance
Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.
Frequently Asked Questions (FAQs)
Our Veredict
Kapture CX is a wholesome sales CRM with a host of features that justify its price point. While it is not cheap, the lack of a free plan might not make it appealing to small businesses and individual business owners. While it may look simple at first glance, Kapture CX has some powerful features that can streamline your sales processes and improve efficiency.
One interesting aspect is that Kapture CX offers a self-service portal & AI-powered chat to help build sustainable relationships with customers at this price point.
However, it can be prohibitively expensive for small and medium-sized businesses that do not require complex features.
Customer Relationship Management (CRM) Software Price Range
Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.
The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.
In addition, CRM products target different sizes of organizations, and their price ranges are as follows:
- Small Businesses can expect to pay between the range of $10 to $25 for CRM software. The prices are set on a per user per month basis. For example, Zoho CRM costs $12 per user per month, Fresh Sales costs $13 per user, per month, and Copper pricing starts $19 per user per month. In addition to this, some products offer small businesses very basic packages which can be gotten for free.
- Medium Businesses can expect to pay between $25 to $50 for CRM software. While most products for medium-sized businesses are priced on a per user, per month basis, the number of employees or registered users will determine the prize of the software per user. For example, Hubspot costs up to $30 per user monthly but $50 monthly for two users. Others are Benchmark ONE, which costs $40 monthly per user, and Skynamo, which is priced at $46 per user monthly.
- Large Businesses can expect prices that fall within $50 to $200 for CRM products. CRM offerings for large business organizations typically come with more features; hence, there may be separate fees for installation, setup, or training. Some CRM software within this tier are FreeAgent CRM, which costs $130 price monthly per user; GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts , and Quick Base pricing falls around $500 monthly for a number of users.
CRM best of breeds and their price ranges are as follows:
- Marketing Automation Software Marketing automation products can be divided into three tiers, each carrying prices that range from $0 to $19, $19 to $50, and $50 upwards, respectively. For instance, Active Campaign pricing starts from $15 monthly per user, Hubspot Marketing Automation costs up to $50 per user monthly, and Integrated Marketing Portal pricing is around $50 per user monthly.
- Lead Management Software The pricing for Lead management products in the market usually varies between $11 and $60 upwards. These price ranges depend on the level of the products offerings and the number of registered users per month. For example, SalesExec pricing starts from $65 per user monthly, Salesforce Essentials costs around $25 per user monthly, and Lead Capsule pricing starts from around $500 per month for a number of years.
- SalesForce Automation Software SalesForce automation products pricing ranges from $13 to $50 upwards, depending on the level of their offerings and the number of registered accounts per month. The prices are set per user, per month; hence, SAA software pricing like Really Simple System starts from $14 per user monthly, Pepperi pricing is around $48 per user monthly, and Cliently costs up to $39 per user per month.
- Contact Management Software Most contact management products in the market are priced on a per month basis, and there are typically set limits to the number of contacts each user can manage on the software. Depending on the level of offers, prices may fall between $0 to $14, $14 to $25, and $25 to $400. For example, Infloflo pricing starts from around $100 per month, DejaOffice PC CRM costs up to $50 monthly, and AirTable pricing starts from $14 per month.
- Email Marketing Software Email marketing products are priced per month, and there are usually limits on the number of subscribers or emails for each user monthly. The prices range from $0 and $30 upwards, depending on the package level. For example, Constant Contact pricing starts from $20 per month, SendinBlue pricing starts from $25 per month, and Campaigner costs around $19 per month.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.