Zendesk - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: May 01, 2021

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The two main competitors of Zendesk include Freshdesk and Liveagent. Zendesk and Freshdesk are both Software as a Service (SaaS) customer service support software that offers everything a business needs to deliver exceptional support. Zendesk vendor Zendesk which is a company that was founded in 2007 and whose headquarters are in the United States but Freshdesk vendor is Freshworks which was established in 2010 also in the United States.

Zendesk offers technical support online, during the business hours and via a 24/7 live rep and on the other hand, Freshdesk offers support online and via a 24/7 live rep. Freshdesk provides training via documentation, webinars and lives online but Zendesk training is via documentation, webinars and in-person.

Both Zendesk and Liveagent are cloud-based customer service management solution. Zendesk vendor is Zendesk whereas Liveagent vendor is Liveagent which was founded in Slovakia in 2004.

Zendesk offers support online, during the business hours and via a 24/7 live rep but Liveagent offers support online and via a 24/7 live rep. Zendesk offers training via documentation, webinars and in-person and in contrary Liveagent offers training via documentation, webinars, live online and in-person.

2021's Top Zendesk Alternatives

Here are the top 4 alternatives to Zendesk that are worth checking out: Pipedrive for SMBs, Salesforce for large size business, Zoho CRM for growing companies, and JobNimbus for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
48
Best for SMBs
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Best for Enterprise
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Growing
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Free version
JobNimbus
ITQlick rating
4.6/5
Score
94/100
Pricing
2/10
License pricing
$25 per user/month
Functionality
35

1. Pipedrive - Best for SMBs

Pipedrive is an alternative CRM software, Pipedrive installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Pipedrive is considered same cost to implement ($12.50 per user/month) as Zendesk, both with a pricing score of 2.

Pipedrive is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (Pipedrive offers 19 main features). compare head to head: Pipedrive Vs Zendesk

2. Salesforce - Best for Large Business

Salesforce is an alternative CRM software, Salesforce installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Salesforce, with a pricing score of 3 is considered more expensive to implement than Zendesk with a score of 2.

Salesforce is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Salesforce offers 28 main features). compare head to head: Salesforce Vs Zendesk

3. Zoho CRM - Best for Growing Companies

Zoho CRM is an alternative CRM software, Zoho CRM installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Zoho CRM is considered same cost to implement ($12 per user/month) as Zendesk, both with a pricing score of 2.

Zoho CRM is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 36 main features). compare head to head: Zoho CRM Vs Zendesk

4. JobNimbus - Best for NO Budget or Start up Companies

JobNimbus is an alternative CRM software, JobNimbus installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. JobNimbus is considered same cost to implement ($25 per user/month) as Zendesk, both with a pricing score of 2.

JobNimbus is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (JobNimbus offers 35 main features). compare head to head: JobNimbus Vs Zendesk

5. Nimble

Nimble is an alternative CRM software, Nimble installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Nimble is considered same cost to implement ($19 per user/month) as Zendesk, both with a pricing score of 2.

Nimble is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Nimble offers 31 main features). compare head to head: Nimble Vs Zendesk

6. Keap

Keap is an alternative CRM software, Keap installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Keap, with a pricing score of 3.8 is considered more expensive to implement than Zendesk with a score of 2.

Keap is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (Keap offers 35 main features). compare head to head: Keap Vs Zendesk

7. Nutshell

Nutshell is an alternative CRM software, Nutshell installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Nutshell, with a pricing score of 2.4 is considered more expensive to implement than Zendesk with a score of 2.

Nutshell is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Nutshell offers 17 main features). compare head to head: Nutshell Vs Zendesk

8. HubSpot CRM

HubSpot CRM is an alternative CRM software, HubSpot CRM installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. HubSpot CRM is considered same cost to implement ($45 per month) as Zendesk, both with a pricing score of 2.

HubSpot CRM is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (HubSpot offers 9 main features). compare head to head: HubSpot CRM Vs Zendesk

9. Microsoft Dynamics CRM

Microsoft Dynamics CRM is an alternative CRM software, Microsoft Dynamics CRM installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Microsoft Dynamics CRM, with a pricing score of 4 is considered more expensive to implement than Zendesk with a score of 2.

Microsoft Dynamics CRM is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Microsoft offers 28 main features). compare head to head: Microsoft Dynamics CRM Vs Zendesk

10. Capsule CRM

Capsule CRM is an alternative CRM software, Capsule CRM installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Capsule CRM, with a pricing score of 2.4 is considered more expensive to implement than Zendesk with a score of 2.

Capsule CRM is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Capsule offers 19 main features). compare head to head: Capsule CRM Vs Zendesk

11. Freshsales

Freshsales is an alternative CRM software, Freshsales installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Freshsales, with a pricing score of 3.6 is considered more expensive to implement than Zendesk with a score of 2.

Freshsales is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (Freshsales offers 3 main features). compare head to head: Freshsales Vs Zendesk

12. Less Annoying CRM

Less Annoying CRM is an alternative CRM software, Less Annoying CRM installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Less Annoying CRM, with a pricing score of 3 is considered more expensive to implement than Zendesk with a score of 2.

Less Annoying CRM is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (Less offers 15 main features). compare head to head: Less Annoying CRM Vs Zendesk

13. Oracle Marketing Cloud

Oracle Marketing Cloud is an alternative CRM software, Oracle Marketing Cloud installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Oracle Marketing Cloud, with a pricing score of 8 is considered more expensive to implement than Zendesk with a score of 2.

Oracle Marketing Cloud is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Oracle offers 14 main features). compare head to head: Oracle Marketing Cloud Vs Zendesk

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.