Zendesk - Top 8 Alternatives

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Last updated: Nov 17, 2019

Zendesk Competitors

ITQlick rating
(4.3/5)

Starting from $29 per user/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

  • Categories:

    • Customer Service
    • Ticket Management
    • Help Desk
    • Document Management
    • CRM

Zendesk top competitors and alternatives for 2020

Zendesk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. Zendesk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to Zendesk that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Desk-com for low budget companies, and Zoho Desk for starting businesses and freelancers.

1. Freshdesk - Best for SMBs

Freshdesk is a leading Help Desk software designed for for small and medium size business, Freshdesk installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Freshdesk is considered same cost to implement ($19 per user/month) as Zendesk, both with a pricing score of 2. Freshdesk published pricing is $19 per user/month.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs Zendesk

2. SolarWinds - Best for Enterprise Organizations

SolarWinds is a leading Help Desk software designed for for large size business, SolarWinds used on the cloud, Zendesk can be used on-premises and on the cloud. SolarWinds, with a pricing score of 4.2 is considered more expensive to implement than Zendesk with a score of 2. SolarWinds published pricing is $800 per user/year.

SolarWinds is rated 5 stars by ITQlick experts, both software products offer a good range of features (SolarWinds offers 38 main features).

Compare head to head: SolarWinds Vs Zendesk

3. Desk-com - Best for Low Budget Companies

Desk-com is a leading Help Desk software designed for for low budget, Desk-com installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than Zendesk with a score of 2. Desk-com published pricing is $25 per month.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs Zendesk

4. Zoho Desk - Best for NO Budget or Start up Companies

Zoho Desk is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Zoho Desk installed on-premises or used cloud based, Zendesk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than Zendesk with a score of 2. Zoho Desk published pricing is $12 per user/month.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs Zendesk

5. FuseDesk

FuseDesk is a leading Help Desk software designed for if you want to consider another good alternative, FuseDesk cloud, Zendesk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than Zendesk with a score of 2. FuseDesk published pricing is $97 per user/month.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs Zendesk

6. Spiceworks

Spiceworks is a leading Help Desk software designed for if you want to consider another good alternative, Spiceworks installed on-premises, Zendesk can be used on-premises and on the cloud. Spiceworks is considered same cost to implement ($15 per month) as Zendesk, both with a pricing score of 2. Spiceworks published pricing is $15 per month.

Spiceworks is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Spiceworks offers 26 main features).

Compare head to head: Spiceworks Vs Zendesk

7. Integria IMS

Integria IMS is a leading Help Desk software designed for if you want to consider another good alternative, Integria IMS cloud, Zendesk can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than Zendesk with a score of 2. Integria IMS published pricing is $102 per month.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs Zendesk

8. IT Asset Management

IT Asset Management is a leading Help Desk software designed for if you want to consider another good alternative, IT Asset Management used on the cloud, Zendesk can be used on-premises and on the cloud. IT Asset Management, with a pricing score of 4.8 is considered more expensive to implement than Zendesk with a score of 2. IT Asset Management published pricing is $800 per user/year.

IT Asset Management is rated 3 stars by ITQlick experts, both software products offer a good range of features (IT offers 6 main features).

Compare head to head: IT Asset Management Vs Zendesk


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Low budget
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Free version
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review