Compare BMC Track-It! and Mhelpdesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - BMC Track-It! or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than BMC Track-It!, and Mhelpdesk is rated higher (95/100) than BMC Track-It! (81/100). Mhelpdesk offers users more features (15) than BMC Track-It! (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BMC Software Vs. Mhelpdesk

BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? BMC Track-It! or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BMC Track-It! and Mhelpdesk.

BMC Track-It! price starts at $995 per license , On a scale between 1 to 10 BMC Track-It! is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than BMC Track-It!.

Which software includes more/better features?

We've compared BMC Track-It! Vs. Mhelpdesk based on some of the most important and required Help Desk features.

BMC Track-It!: Asset Management, Document Management, Incident / Request Management, Customer Self Service Portal, Dashboards.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

BMC Track-It! is perfect for small to medium sized businesses. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.