Compare Salesforce CRM and NetSuite CRM - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or NetSuite CRM?
NetSuite CRM is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than NetSuite CRM (89/100). Salesforce CRM offers users more features (21) than NetSuite CRM (13). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. NetSuite
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Who is more expensive? Salesforce CRM or NetSuite CRM+?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and NetSuite CRM+.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. NetSuite CRM+ price starts at $129 per month , When comparing NetSuite CRM+ to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: NetSuite CRM+ is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. NetSuite CRM based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
NetSuite CRM+: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal.
Target customer size
Salesforce is optimal for people as well as companies. This CRM solution can cater to many businesses.
NetSuite CRM
starts at $129 per month
NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
NetSuite CRM Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | CRM -> NetSuite CRM review |
Company: | NetSuite |
Pricing: | starts at $129 per month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | NetSuite CRM review, NetSuite CRM pricing, NetSuite CRM alternatives |
Compare features
Salesforce CRM: 21 Features
NetSuite CRM+: 13 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.