NetSuite CRM Review - why 3.9 stars?

NetSuite CRM+ Review
ITQlick Score: 89/100
ITQlick Rating: (3.9/5)
Pricing: 7/10 - high cost
Category: CRM -> NetSuite CRM
Ranking:Ranked 18 out of 600 CRM systems
Company: NetSuite
Pricing: starts at $129 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: NetSuite CRM pricing, NetSuite CRM alternatives

Shlomi LaviShlomi Lavi / updated: Jul 22, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is NetSuite CRM?

NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused activities of the user with accounting, warehousing, e-commerce, and shipping applications.

The integration, in turn, helps to enhance the entire sales process as well as the customer life cycle from identifying a lead, sales order, order fulfillment, renewal, cross-sell, up-sell and support.

The platform includes an iPhone application that helps expand the functionality of the platform to use a mobile device. NetSuite CRM+ software is a product of NetSuite Company that was founded in 1998 in the US. The architecture of this software enables users to customize and personalize the solution to fit their specific needs.

What is NetSuite CRM rating? ()

The rating of NetSuite CRM is 3.9 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are NetSuite CRM's typical customers?

This CRM solution can cater to many businesses. It can handle start-up, small, medium and even large businesses. Its features are perfect for those looking for a way to easily handle their businesses. It tackles mainly on sales force automation, customer service management, and many more.

Is NetSuite CRM the best CRM?

NetSuite CRM is ranked 18 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

The features of NetSuite CRM+ make it perfect for business owners. It goes beyond the traditional CRM automation. It is also a 100% cloud-based solution, making it perfect for saving big on IT costs. With its accurate real-time views, a team can easily manage their business. It also offers complete customization. It has been proven to improve sales activity by 15-20 percent, and achieve a greater marketing campaign ROI.

What are NetSuite CRM's pros? (5 Pros)

  • Efficient sales force automation that allows to focus on dealing with customers
  • Supported in mobile phones – You can manage your business anytime and anywhere
  • NetSuite can be integrated with known social and productivity tools like SuiteSocial, Google Apps, and many more
  • NetSuite is simpler to use compared to other services
  • Netsuite CRM+ supports collaboration so that users can work on various tasks together

What are NetSuite CRM's cons? (2 cons)

  • The included customization tools are not easy to use
  • NetSuite CRM+ is quite expensive, with additional fee for customer support

Who are their main alternatives?

The two main competitors of NetSuite CRM+ software include CINC Pro and Claritysoft. CINC Pro software is a high cost, cloud-hosted customer relationship management solution built for all sizes of businesses in the real estate industry whereas NetSuite CRM+ is a high-cost customer management system for medium and small businesses.

Both CINC Pro and NetSuite CRM+ can be offered through cloud-based and on-premise platforms. NetSuite CRM+ software is a product of NetSuite Company but in comparison, CINC Pro is a product by CINC Company. CINC Pro software supports Mac OS, Windows, and Web browser (OS agnostic) while NetSuite CRM+ supports Windows, HP-UX, AIX, Solaris, Mac OS, Linux, Unix, IBM OS/400, and Web browser (OS agnostic) devices.

Claritysoft is a low-cost CRM (customer relationship management) solution built to cater for mid-level and large enterprise organizations whereas NetSuite CRM+ is a high-cost customer management system for medium and small businesses.

The two products are offered either as cloud-based or on-premise solutions. Claritysoft is a product by Claritysoft Company while NetSuite CRM+ software is a solution by NetSuite Company.

What is the cost of NetSuite CRM?

The cost of license starts at $129 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for NetSuite CRM

What should you ask NetSuite during a demo session? (65 questions)

Schedule a demo with NetSuite CRM and access 65 must ask questions for the vendor while watching NetSuite CRM in action.

Is it the right software for you?

NetSuite CRM+ software offers customer relationship management solutions that target small and mid-level organizations. The system caters to numerous customers in various industries like wholesale distribution, media/publishing, manufacturing, Campus Stores, consulting, education, energy, financial services, health and beauty, food & beverages, retail, and more.

NetSuite CRM's list of categories:

Homebuilder CRM
CRM
Banking CRM
Casino CRM
Customer Relationship Management
Healthcare CRM
Insurance CRM
Mac CRM
Mobile CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM

NetSuite CRM's list of features:

Mobile Access
Campaign Dashboard
Case Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Email Marketing
Knowledge Base
Multi-Channel Marketing
Sales Automation
Sales Forecasting
Social Media Integration

NetSuite CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
NetSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$129 per user/month
Functionality
28
Compare
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
19
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Functionality
28
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality
31
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.