Compare SolarWinds Service Desk and Vision Helpdesk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Vision Helpdesk?

SolarWinds Service Desk is more expensive to implement (TCO) than Vision Helpdesk, and SolarWinds Service Desk is rated higher (94/100) than Vision Helpdesk (82/100). SolarWinds Service Desk offers users more features (18) than Vision Helpdesk (12).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Vision Helpdesk

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Vision Helpdesk: JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — ThinkSupport.Net In 2007 we started Software Development wing with our...

Who is more expensive? SolarWinds Service Desk or Vision Helpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Vision Helpdesk.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Vision Helpdesk price starts at $12 per agent/month , When comparing Vision Helpdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk is more expensive than Vision Helpdesk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Vision Helpdesk based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Vision Helpdesk: Billing and Invoicing, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The software is most suitable for small and medium businesses that are looking for a web based customer support service.