Health iPASS Review - why 5 stars?

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Health iPASS?

Health iPASS is a company that aims to revolutionize the way patients and healthcare providers interact and communicate. It offers a cloud-based platform that simplifies the billing process, enhances the patient experience, and increases the revenue cycle performance. Health iPASS is designed for medical practices of all sizes and specialties, as well as ambulatory surgery centers and urgent care facilities. Here are some of the features and benefits of Health iPASS:

• Pre-arrival: Health iPASS allows patients to schedule appointments, receive reminders, verify their insurance, and check in online before their visit. This reduces the wait time, the paperwork, and the confusion at the front desk. Patients can also get an estimate of their out-of-pocket costs and make a payment or set up a payment plan in advance.
• Point-of-service: Health iPASS enables a fast and easy check-in process at the office, with a touchless kiosk or a mobile app. Patients can review and update their information, sign consent forms, and scan their ID and insurance cards. Health iPASS also collects a card-on-file from patients, which allows them to pay automatically for any residual balance after the insurance claim is processed.
• Post-visit: Health iPASS continues to engage with patients after their visit, by sending them eBills, eStatements, and satisfaction surveys. Patients can access their account details, view their payment history, and make payments online through a secure portal. They can also use text-to-pay or automated payment options to settle their balances conveniently and securely.

Health iPASS was founded in 2013 by Andrew Rueff and Curtis Bauer, who have over 20 years of experience in the healthcare IT industry. He saw the need for a better solution to address the challenges of patient payments, especially with the rise of high-deductible health plans and consumer-driven healthcare. He envisioned a platform that would empower patients to take control of their healthcare costs while helping providers improve their cash flow and reduce their administrative burden. Health iPASS is headquartered in Oak Brook, Illinois, and has a team of about 50 employees.

Health iPASS is more than just a patient payment platform. It is a patient engagement platform that connects patients and providers transparently and conveniently. It helps patients to understand their financial responsibility, to access their healthcare information, and to communicate with their providers. It also helps providers to increase their patient loyalty, reduce their claim denials, and optimize their revenue cycle. Health iPASS is a win-win solution for both patients and providers.

Who is it best for?

Health iPASS is a cloud-based platform that helps patients pay and engage with healthcare providers before, during, and after their visit. It offers modern communication tools, cost estimates, digital payment options, and integrations with athena and other partners.

Health iPASS serves the healthcare industry, specifically medical practices that want to improve their patient revenue cycle, reduce billing costs, and enhance patient satisfaction. Some of the industries that Health iPASS serves are:

• Orthopedics
• Ophthalmology
• Pediatrics
• Dermatology
• ENT
• Urology
• Gastroenterology
• Rheumatology
• Podiatry
• Physical Therapy

Some examples of customers that use Health iPASS are:

• Ortho Rhode Island
• Orthopedic Center of Palm Beach County
• Arizona Digestive Health
• Eye Physicians of Austin
• Advanced ENT and Allergy

These are just some of the companies that use Health iPASS, but there are many more that benefit from its patient payment and patient engagement solutions.

Main features and functionalities

Here is how Health iPASS can help your business:

1. Streamlined Billing Process: Say goodbye to the days of cumbersome billing procedures. Health iPASS simplifies the entire billing process, from pre-arrival to post-visit, reducing administrative burden and streamlining operations. With automated reminders, transparent pricing information, and convenient payment options, you can ensure that patients understand their financial responsibility and settle their balances promptly.

2. Enhanced Patient Experience: Happy patients are loyal patients. By offering tools such as online appointment scheduling, pre-visit check-in, and touchless payment options, Health iPASS enhances the overall patient experience. Patients appreciate the convenience and transparency afforded by Health iPASS, leading to increased satisfaction and loyalty to your practice.

3. Increased Revenue Cycle Performance: Optimizing your revenue cycle is essential for the financial health of your practice. Health iPASS enables you to capture more revenue by reducing claim denials, improving cash flow, and minimizing outstanding balances. By collecting payments upfront and automating the billing process, you can accelerate revenue collection and improve your bottom line.

4. Efficient Operations: Time is money, and Health iPASS helps you save both. By automating routine tasks such as appointment reminders, insurance verification, and payment processing, you can free up valuable staff time to focus on providing quality patient care. With a more efficient workflow, you can maximize productivity and optimize resource allocation within your practice.

5. Adaptability to Various Specialties: Whether you operate a small family practice, a specialized medical clinic, or an ambulatory surgery center, Health iPASS is designed to cater to your unique needs. The platform is customizable to accommodate different specialties and practice sizes, ensuring that you can tailor the solution to fit your specific requirements.

What is the actual cost?

Pros

• Comprehensive Patient Engagement: Health iPASS offers a holistic approach to patient engagement, covering pre-arrival, point-of-service, and post-visit interactions. From online appointment scheduling to touchless check-in and post-visit payment options, it provides a seamless experience for patients at every step, surpassing competitors who may offer only partial solutions.
• Customization and Scalability: Health iPASS is designed to cater to medical practices of all sizes and specialties, as well as ambulatory surgery centers and urgent care facilities. Its customizable platform can adapt to the unique needs of each client, offering flexibility and scalability that may surpass those of competitors with more rigid offerings.
• Transparent Pricing: Health iPASS stands out with its commitment to transparent pricing, providing patients with clear estimates of their out-of-pocket costs before their visit. This feature helps patients make informed decisions and reduces financial surprises, setting it apart from competitors who may lack such transparency.

Cons

• Vendor Size: Compared to some competitors who are larger companies with extensive resources and market presence, Health iPASS may have fewer resources for marketing, research, and development.
• Specialized Features: While Health iPASS offers a comprehensive set of features for patient engagement and billing, some competitors may specialize in specific areas such as revenue cycle management or payment processing, potentially offering more depth in those specific functionalities.

How it stacks up?

Frequently Asked Questions (FAQs)