Compare Best Help Desk Software

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Last updated: Mar 17, 2017

Last updated: Mar 17, 2017

TOP 20 Help Desk Products

1
Last updated: Mar 10, 2017 - Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. Zendesk takes customer communication from anywhere. Your website, email, phone, Twitter, Facebook, and chat and turns it into a
Learn more about Zendesk
145 reviews

2
Last updated: Mar 08, 2017 - Samanage is an IT service desk and asset management application that aids businesses and entrepreneurs to monitor their enterprise and provide faster response to requests and queries from their clients. A knowledge base from resolved incidents helps
Learn more about Samanage Help Desk
3 reviews

3
Last updated: Mar 08, 2017 - Freshdesk is feature-packed web-based customer support solution that allows companies to provide service to their customers in many helpful ways. Freshdesk was released in June 2011 by a company with the same name that was founded by Girish Mathruboo
Learn more about Freshdesk
88 reviews

4
Last updated: Mar 08, 2017 - Desk.com is a convenient all-in one solution for handling customer support. Desk.com was created by the company of the same name which was founded in 2009. The first version was released in the following year. The company is committed to creating
Learn more about Desk.com
47 reviews

5
Last updated: Mar 04, 2017 - MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk is developed by the company of the same
Learn more about Mhelpdesk
13 reviews

6
Last updated: Mar 17, 2017 - TeamSupport is designed to provide an even experience for both users and clients in terms of customer support. It has an extensive amount of tools for the users, like recording, and small social networking features which streamline the whole customer
Learn more about TeamSupport
109 reviews

7
Last updated: Feb 02, 2017 - Zendesk Starter is a customer service solution that can help users to provide better customer service. It can help users to bring all your customer conversations including email, social networking sites and voice into one place. The software also off
Learn more about Zendesk Starter
0 reviews

8
Last updated: Mar 10, 2017 - HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulle
Learn more about HappyFox
0 reviews

9
Last updated: Mar 08, 2017 - Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started in less than 5 minutes.The procedure of
Learn more about Spiceworks
11 reviews

10
Last updated: Mar 10, 2017 - SysAid is an IT helpdesk service management program that automates business processes for helpdesk and includes configurations for hardware, asset and mobile management, tasks, software licenses and others. SysAid can be used on cloud or in-house. It
Learn more about SysAid
1 reviews

11
Last updated: Feb 03, 2017 - The Samanage IT Service Desk is a cloud-based help desk that automates the implementation of daily IT tasks, enhance efficiency in IT support and create a more streamlined help desk among the organization’s customer support admins. This results into
Learn more about Samanage Service Desk
2 reviews

12
Last updated: Feb 06, 2017 - Revelation Core is a web based help desk and account management service for your business. The software was designed by YellowFish Software, LLC, headquartered in Oxford, United Kingdom. The software offers a lightweight and intuitive help desk solut
Learn more about Revelation Core
0 reviews

13
Last updated: Feb 05, 2017 - SimpleDesk is a help desk software that is fully ticket-based. It is capable of having a forum with full topic and back function. The forum can be shut down and the setting changed to standalone mode. It is downloadable for free online and is highly
Learn more about SimpleDesk
0 reviews

14
Last updated: Feb 01, 2017 - BMC Track-It! is an IT help desk software that can help users everything they need to get complete control of their asset management and help desk. The module-structured software offers everything you need for managing your IT help desk starting from
Learn more about BMC Track-It!
4 reviews

15
Last updated: Mar 10, 2017 - Web Help Desk is a web based customer support and help desk solution for your business. The software was designed and released by MacsDesign Studio, LLC, headquartered in California, United States. It tracks and manages support requests and support m
Learn more about Web Help Desk
0 reviews

16
Last updated: Jan 31, 2017 - Zendesk is customer relationship management software that provides extensive applications for customer support service of your business. The software was designed by Zendesk, headquartered in California, United States. Other than offering a comprehen
Learn more about Zendesk Enterprise
0 reviews

17
Last updated: Feb 03, 2017 - Help Desk is a small but effective tool used for micro managing customer support. It provides users the ability to prioritize and realign the different cases raised against bugs and other issues regarding their software. It also helps keep your custo
Learn more about Help Desk
0 reviews

18
Last updated: Feb 01, 2017 - The call center business isn’t what it used to be. Overhead is higher, profits lower and customers expect better service delivered via a variety of mediums, new and old. Not to mention maintaining aging technologies while trying to keep up with cust
Learn more about Incontact Platform 2.0
0 reviews

19
Last updated: Feb 16, 2017 - Vision Helpdesk is a web based help desk software solution for the customer support service of your business. The software was designed and launched by Vision Helpdesk headquartered in Mumbai, India. It provides an integrated customer support service
Learn more about Vision Helpdesk
30 reviews

20
Last updated: Mar 09, 2017 - iSupport is a help desk software for the customer support and IT help desk needs of your business. The software provides reliable solutions to deal with the customer support service of expanding businesses. It was designed by iSupport Software headqu
Learn more about iSupport
7 reviews

Popular Help Desk software

Screenshots

Specifications

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

Samanage Help Desk Specifications

Name: Samanage Help Desk
Company: Samanage
Address Cary, NC
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud

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A Buyer's Guide to Help Desk Solutions

Help Desk Software Buyer’s Guide
 
A nice lady on her headset or a group of employees facing their computer screens; very common to see photos on most websites these days, right? Well, whether they are members of a call center agency or of this what we call “Help Desk” team, what is more likely true is that there is a powerful system that helps them execute their jobs better. And that’s the Help Desk software solution.
 
Help Desk Management or simply Help Desk software solution is a platform that stores customer information in a knowledge database, tracks interactions between customer service representatives and customers, and automates the resolutions of problems and issues raised by those customers. Help Desk has been there since the late 1980’s. Although the conventional customer support strategy of using telephone and spreadsheets containing lists of frequently asked questions (FAQ) are still in use today, Help Desk software solution is undeniably already too far from that setup. Desk side team, network team, server team, and now the help desk; innovations on customer support are coming in from different angles and landscapes.
 
In this Buyer’s Guide, we at ITQlick.com aim to provide you more details about Help Desk software solutions. We are also keen to explain why investing on this system can help you retain more customers whom are always fully satisfied with the products and services that you offer to them.
 
Types
Implementing Help Desk software solution correctly can lead to better resolution times, streamlined support processes, and best of all, increased customer satisfaction. By setting this goal in mind, the selection process for the right Help Desk software solution can be made more effective. A good way to start your search is by checking these two types of Help Desk solutions.
 
Cloud-based
Cloud-based solutions are the most popular type of Help Desk today. Aside from being hosted on cloud servers that are usually owned by the solution provider, cloud-based also offers a wide range of features and functionalities. Customization, branding and user interface design are just some of the excellent features that goes with a cloud-based solution package. In addition, these solutions can be acquired and deployed on a subscription-based scheme.
 
Self-hosted
Self-hosted Held Desk solutions are deployed on the client’s server. Also known as on-premise solutions, purchasing and implementing this type of Help Desk software product requires additional investments on hardware (ex. management server, database), implementation services (rendered by consultants), and on-going maintenance. These investments should not be considered as downside of self-hosted solutions because everything else about Help Desk for business entirely depends on the size, industry, operational model, range of offered products, and many other factors. That is, by carefully considering the real requirements of your business, on-premise can be better than a cloud-based type, and vice versa.
 
What we just examined above are the types of Help Desk solutions base on method of deployment. Another important category to explore in Help Desk solutions are the types base on the capabilities of the software solution. Here are the types of Help Desk solutions on that regard.
 
  • Knowledge Management System
  • Self Service
  • IT Asset Management Systems
  • Reporting
  • Mobile Support
  • Service level Agreement (SLA) Management
  • Remote Control
 
Features
What’s interesting about Help Desk solutions are the almost unlimited number of features that goes with the package. Aside from the ticketing system that most solution packages have, there are more features that when reviewed can narrow down your search for the right Help Desk software product. Here are those features for you to check about in a solution package.
 
  • Web-based Interface
  • Single Sign On Authentication (SSO)
  • Branding
  • Customization
  • Multiple Languages
  • Knowledge Base
  • WYSIWYG (What You See Is What You Get) Editor
  • Content Restrictions
  • Community Forums
  • Forum Moderation
  • Voting
  • Advanced Search Tools
  • Tagging
  • Electronic Communication Tools
  • Multi-channel Request Support
  • Customized Ticket Fields
  • Automated Responses
  • Issue/Ticket Tracking
  • Views
  • Ticket Merging
  • Grouping
  • Workflows
  • Spam Management
  • Web-based Remote Support
  • Analytics
  • Sandbox Environment
  • Mobile Optimization
 
With the help of your IT team, find out which of these features are really needed by your business at present. The cost of Help Desk software solution is usually dependent on the number and level of features included in the chosen package. The more robust, the more significant is the required initial investment. 
 
Solutions per Business Size, per Vendor
One of the many Help Desk solution providers that offer packages with appealing features is Zendesk. With their cloud-based solution, you can have the features of Web-based interface, a WYSIWYG Editor, SSL encryption, SSO, and real-time analytics.  Their basic starter package starts at $9 per month per user with up to 3 users. Zendesk is just one of the many Help Desk solution providers that can help your company in delivering better customer support.
 
But before examining those vendors in detail, we at ITQlick.com want you to become a smarter buyer by simply following these guides.
 
  • Determine first the deployment model: cloud-based or client-server.
  • Always consider selecting a solution that is within your budget zone.
  • Identify and stick with the features that you only needed.
  • Figure out how much storage space will you need for your data.
  • Check everything about hardware/software compatibility.
  • Choose the right ticket management features.
  • Consider investing on data security.
  • Analyze the cost, time and resources needed for the entire deployment process.
  • Choose to simulate the 30-days trial version offered by the vendor before finally making your decision to buy.
 
Now, with the help of these guides, it’s time to go over with this list of solution providers.
 
  • Kayoko Fusion
  • Help Desk Pilot
  • Hesk
  • PerlDesk
  • Manage Engine
  • I’m OnCall
  • 247NetSystems
  • Aegis Help Desk
  • Access Remote PC
  • Magnoware DataTrack System
  • Alloy Navigator Express
  • Altman HelpDesk
  • Anyplace Control
Pricing Considerations
It’s time to deal with the price of your Help Desk solution. As we mentioned earlier, most Help Desk companies base their price on the number of users and features that will go with the complete package. Self-hosted solutions are priced significantly higher than cloud-based primarily because of the included deployment cost, cost of training, cost of hardware infrastructure, and cost of on-going support and maintenance.
 
Basic cloud-based solution costs around $25 to $30 per user per month. The average cost of package with more features is around $50 to $70 per user per month. The price can extend up to around $100 for solutions with a wide array of included features.
 
Self-hosted solutions are priced at $300 up to $1000 base on perpetuity license. This could significantly goes up to around $800 to $5000 depending on the features that will go together with the software.
 
Here are three Help Desk solution providers with their offered packages and the equivalent pricing model.
 
Kayoko Fusion:Solution can be purchased as a downloadable package for $999, or hosted for $49 per month per seat for the hosted version.
 
Help Desk Pilot:Packages start at $399.95 for the Standard package, which supports up to five users, and go up to $1,799.95 for the Enterprise package, which features unlimited report customization and support for up to 30 users.
 
PerlDesk:Small Business License is available for a one time fee of $199.99 and supports up to five users. Enterprise License is available for a one time fee of $499.99 and supports an unlimited number of users.
 
For more information about Help Desk solution providers, visit our website at ITQlick.com. We have a wide range of solutions for you to check or inquire to us about.
 
Market Trends
With the advent of Social Networking Sites (SNS), Help Desk software solutions can now be integrated with Twitter and Facebook.
 
Because of the increasing customer demand for support, many companies are moving to the 24/7 operation setup and this trend will continue over the next five years. Phone-based interaction is still the preferred Help Desk support by many customers than any other options available.
 
Cloud-computing is just beginning to explode and this trend is truly bringing a lot of benefits to the Help Desk industry. On top of that, more and more companies are choosing cloud-based Help Desk solutions.
 
As you know, the list of solutions provider we presented in this Buyer’s Guide is just a small portion of the entirety. More innovative providers are showing up and they are here to offer new software applications that will provide easier user interface.
 
With all these influencing trends at hand, selecting the right Help Desk solution for your business is still never been too late.

ITQlick chart - 2017 best Help Desk Software

2017 best Help Desk Software | ITQlick.com
Finding the right Help Desk software for your business
Proper Help Desk software selections are the precursor to successful deployment and business growth. Finding the right Help Desk solutions doesnt have to be complicated, and it doesnt have to take days or weeks of your time.

After researching over 2,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.

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