BMC Track-It! - Top Competitors (Aug 2022)
Compare PricingITQlick Score: | 81/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 5.6/10 - average cost |
Category: | Help Desk -> BMC Track-It! review -> BMC Track-It! competitors |
Ranking: | Ranked 45 out of 210 Help Desk systems |
Company: | BMC Software |
Pricing: | starts at $995 per license |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | BMC Track-It! review, BMC Track-It! pricing guide |
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
BMC Track-It! vs. Alternatives in 2024
The main competitors for BMC Track-It are Solarwinds Web Helpdesk and Web Tracks.Solarwinds Web Helpdesk addresses the support ticket management process. The product is workflow based and can be customized to meet business requirements. Additionally there is a knowledge base which can be used by help desk clients to address commonly faced issues, as well as a technical knowledge base which can be used by support technicians for issue history & resolution. The product can also manage IT assets including history, warranties and service issues, as well as provide a complete inventory of items.
BMC Track-it on the other hand provides a similar product that includes service level agreements which govern the type and level of support to be provided to customers. The product’s asset management module includes software license management, purchase history, rental equipment, as well as change management to track modifications done to either hardware or software.
Then there is Web Tracks which addresses most of these features but is available as an on premise solution. It also provides a document management system for all support & asset related information, and includes an audit option to regularly validate both asset and software inventories. There is also an email-to-ticket convertor to easily transform customer queries into issues to be tracked and resolved.
BMC Track-it provides some of these features but also includes options for customer surveys to rate support services. Additionally there are customer self service portals to manage tickets, along with mobile access for remote service technicians to allow them to monitor & update their assigned tickets.
BMC Track-It! alternatives - for small & large Business
Here are the top 4 alternatives to BMC Track-It! that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.