BMC Track-It! - Top Competitors (Aug 2022)

Shlomi Lavi / updated: Aug 02, 2022

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BMC Track-It! vs. Alternatives in 2024

The main competitors for BMC Track-It are Solarwinds Web Helpdesk and Web Tracks.

Solarwinds Web Helpdesk addresses the support ticket management process. The product is workflow based and can be customized to meet business requirements. Additionally there is a knowledge base which can be used by help desk clients to address commonly faced issues, as well as a technical knowledge base which can be used by support technicians for issue history & resolution. The product can also manage IT assets including history, warranties and service issues, as well as provide a complete inventory of items.

BMC Track-it on the other hand provides a similar product that includes service level agreements which govern the type and level of support to be provided to customers. The product’s asset management module includes software license management, purchase history, rental equipment, as well as change management to track modifications done to either hardware or software.

Then there is Web Tracks which addresses most of these features but is available as an on premise solution. It also provides a document management system for all support & asset related information, and includes an audit option to regularly validate both asset and software inventories. There is also an email-to-ticket convertor to easily transform customer queries into issues to be tracked and resolved.

BMC Track-it provides some of these features but also includes options for customer surveys to rate support services. Additionally there are customer self service portals to manage tickets, along with mobile access for remote service technicians to allow them to monitor & update their assigned tickets.