Shlomi Lavi /
Dec 19, 2022
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Bottom Line: Which is Better - Help.com Live Chat or LiveChat?
Help.com Live Chat is more expensive to implement (TCO) than LiveChat, and LiveChat is rated higher (78/100) than Help.com Live Chat (25/100). LiveChat offers users more features (7) than Help.com Live Chat (0). There is a clear winner in this case and it is LiveChat!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com Vs. LiveChat, Inc.
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...
Who is more expensive? Help.com Live Chat or LiveChat?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and LiveChat.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Help.com Live Chat cost is around the same cost of LiveChat.
Which software includes more/better features?
We've compared Help.com Live Chat Vs. LiveChat based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Customers of the software include businesses of all sizes and a diverse range of types. LiveChat is flexible enough to meet the needs of any business regardless of the size and type.